Case Study

2004

Bermuda Hospitals Board (BHB) – Capability Mapping™ and Talent Pool Development

Assignment:

Assessment and Capability Mapping™ of the Senior Executive and Management Teams to identify the means by which incumbents will maximize their strengths in leading the organization through a comprehensive transformation.

Context:

· BHB is the country’s single largest employer meeting healthcare needs of 65,000

· Following a comprehensive operational review and in preparation for a new strategic and master estate plan to meet the needs of Bermudians for the next 20+ years, the fist step was to determine how to best utilize the capabilities of current talent, identify emerging leaders and establish learning plans for succession development

· Changing healthcare needs of the population are similar to significant global trends: aging demographics, technology application, epidemiology, legislative and regulatory environment

· Unique issues: long-term development of local talent and changing guest worker populations (90% of Nurses are guest workers), island isolation and international strategic partnerships, harsh environmental impact on infrastructure and significant ex-patriot population needs

©2005 Sage Mentors Inc.

Sage Mentors Inc. Solution:

· Conducted dialogue-based Labyrinth™ Assessments of senior managers and operations managers

· Created Capability Maps™:

o Established and mapped the organizational capabilities needed to meet current and future business strategy needs

o Determined and mapped the current capabilities in the management and executive leadership teams; identified potential, timelines for moves, and recommended adjustments to accountabilities and objectives

o Created competencies, competency models and accountability frameworks

o Developed measurable learning plans -linked to talent growth potential and business strategy

Results:

· Positions were adjusted to match talent/ talent moved to match capabilities needed

· 11 high performing project teams were created capitalizing on core strengths and development opportunities

· Project teams were engaged in creating and implementing ongoing transformational change initiatives

· Culture of accountability is taking hold at all levels of the organization

©2005 Sage Mentors Inc.